Yodel Shipping Specifications
Yodel Xpect
Two-hour delivery window
Customers informed by push notifications, SMS and email
Next day and two-day services available
Deliveries from 7am to 9pm, six days a week
Up to three delivery attempts
Trackable deliveries for POD and non-POD parcels
Transit liability on POD services
Real-time driver app
Parcels up to 30kg and 170cm are able to be delivered on the service
We’ll give you a convenient two-hour delivery window
No matter the time of day, customers receiving a parcel on the Xpect service will receive regular updates on their parcel delivery, including the two-hour delivery window on the morning of the delivery. The full suite of notifications, including the delivery window, are available to all customers receiving an Xpect or Xpect XL parcel delivery.
Next day delivery and two-day delivery available
Parcels can be sent either next day or two-day on the Xpect service, allowing you to choose when your customer receives their delivery. All Xpect parcels are delivered six days a week, between 7am and 9pm.
Reliable parcel tracking, and up to three delivery attempts
If your customer misses their first or second delivery, not a problem as all parcels sent on the Xpect service will have delivery attempted three times. After that, your customer will be able to arrange to collect their parcel from their local depot.
All parcels sent on the Xpect service are fully trackable – whether a proof of delivery is or isn’t required – keeping you and your customers informed of their delivery at every step.
Track your parcel every step of the way
At Yodel, we are prepared for every eventuality so all of our parcels sent through a POD service come with a transit liability as standard.
Customers receiving an Xpect parcel will be able to track their parcel every step of the way. This combined with the parcel countdown – letting customers know how many deliveries there are before their own – keeps customers informed of their delivery’s progress at every point.
Yodel Xpect parcel measurements:
Available in 4 sizes:
Mini
L: <50cm C: <0.031m3, W: <3kg
Medium
L: <90cm C: <0.113m3, W: <17kg
Large
L: <120cm C: <0.23m3, W: <30kg
X Large
L: <170cm C: <0.28m3, W: <30kg
Yodel Xpress
Fully tracked
Up to three delivery attempts as standard
Customer messaging as standard
Deliveries six days a week from 7am to 9pm
Transit liability for a POD service
Reliable tracking, for POD and non-POD parcels
To keep your customers up to date with their delivery at every step of the way, all Xpress parcels are fully tracked. Customers can track their parcel online or through the Yodel App with their parcel number throughout their parcel’s delivery.
Customers receiving an Xpress parcel will be able to rearrange their deliveries too, simply through the Yodel website or by calling the courier’s telephone number provided to them.
Up to three delivery attempts
If a customer misses their first delivery attempt, our courier will attempt to deliver two more times before the customer is able to arrange to collect their parcel from their local depot.
Customers receiving Xpress parcels delivered via our courier network can call or text their local courier to help plan their delivery around their day or advise personally their delivery preferences.
Keeping your customer updated
We understand the importance of keeping your customers informed of their delivery at every step of the way, which is why all Xpress deliveries come with customer messaging as standard. With regular, push notifications, SMS and emails, every customer will know where their parcel is through the best contact channel for them.
Delivery six days a week
Xpress parcels are delivered six days a week, from 7am to 9pm, so there are plenty of opportunities during the week for your customers to receive their parcels.
Transit liability with our POD service
Although we treat all parcels with care, for those that require transit liability, we offer £25 as standard for all parcels sent on a POD service.
Yodel Xpress Parcel Measurements:
Maximum weight: 17kg
Maximum length: 90cm
Mini option: L: <50cm C: <0.031m3, W: <3kg
