If your shipment is delayed or lost, HubEurope is here to help. Here’s what you should do:

• Check Tracking Info: First, verify the status of your shipment using HECT.
• Contact Customer Support: If the parcel has not been delivered within the service SLA, reach out to our support team for further investigation.
• Claims Process: If necessary, we may be able to help you file a claim with the carrier for lost or delayed shipments.

We work closely with our carrier partners to resolve issues as quickly as possible.